Refund Policy


1. OTP Verification and Inspection Upon Delivery


a. OTP Verification: Upon delivery, the courier will ask for a One-Time Password (OTP) sent to your registered mobile number.
b. Product Inspection Before OTP: Customers are advised to first inspect the package and product carefully before providing the OTP. Please ensure that you shoot an unboxing video while unwrapping the package. Ensure that the product is not damaged, tampered with, or compromised.
c. Checking Quantity: Customers should also open the product box to verify that they have received the correct quantity of items as per their order.
d. If Package is Compromised: If the package appears damaged, tampered with, or otherwise compromised, the Customer must either:
i. Reject the delivery; or
ii. Accept the delivery only after providing a negative Proof of Delivery (POD) and taking photographs of the negative POD as proof. The negative POD remarks should be clearly mentioned and shared with the courier.

2. Accepted Deliveries with Partial/Damaged/Tampered Orders


If the Customer accepts delivery of an order that is partial, damaged, tampered, or compromised in any way, they must provide:
i. A Negative POD Image;
ii. A 360-degree Unboxing Video, showing the clear label, outer packaging, and inner contents.

3. Rejection or Negative POD


a. Rejected Delivery or Negative POD Provided:
i. If the Customer rejects the delivery or submits a negative POD, the Company will arrange to reship any missing items from the original order if the claims for rejection are found to be valid.
ii. Note: No refunds will be issued for the partial, damaged, tampered, or compromised items originally shipped. The decision to accept or reject the claims are at the sole discretion of the company.

4. Products Accepted without Negative POD and Unboxing Video


a. Accepted Deliveries without Documentation:
i. If the Customer accepts the delivery without providing a negative POD and does not submit a 360-degree unboxing video, the Company is not liable for any returns or refunds.

5. Timely Submission of Complaints


a. Complaint Submission: For any issues related to your order, email support@maximor.in within 48 hours of delivery to request a resolution.
b. Responsibility After Delivery: The brand is not responsible for any damage that occurs after delivery or is not clearly visible in the unboxing video.

6. Signature and Alternative Signatories


a. Goods Signed at Delivery: All orders require a signature upon delivery.
b. Alternative Signatories: If you arrange for someone else, like a family member, colleague, or neighbour, to sign for your delivery, the brand is not responsible for items accepted by that alternate recipient. Exceptions can be made if a valid unboxing video is provided in case of any damage.

7. Shipping and Handling Fees


a. Charges: Shipping and handling rates vary based on product, packaging, size, volume, and other considerations. These charges will be shown at checkout for review before completing payment.

8. Important Information Regarding Refunds


Refund Policy for Returns: Under no circumstances will a refund be processed until the damaged or rejected item has been returned to our warehouse and inspected.
Dispute Resolution: In cases of conflict between the claims of the shipping partner and the customer, refunds will only be issued once the shipping partner formally acknowledges and accepts any claims of incorrect delivery.

This policy is in place to maintain accuracy, accountability, and quality assurance in our refund process.